This page contains our privacy policy, as well as our terms and conditions for service. Any and all work performed by us is covered under both policies.
Privacy Policy
We will handle all of your information with the utmost care. We will only ever ask for limited information including your PIN or password for logging into your machine in order to affect repairs and recover data, if necessary.
We will never intentionally access personal documents or materials on your computer unless specifically asked to.
We will never modify or remove files on that computer unless we are required to as part of repair work done on that computer.
We will never access any professionally related content on a customer’s computer unless specifically asked to do so.
Once work is completed, we will destroy any login credentials we have been given. We will not retain customer information unless specifically asked to do so.
If a customer has any concerns about personal or professional information on a computer, they are advised to remove such information before handing over their computer to us.
Terms and Conditions
The following are the Terms and Conditions of service for TurboNerd Technology as of 1/09/2026, which are considered to have been agreed to by clicking on the “submit” button on the customer contact form on the main page of this website.
Customer and device details
The following information will be recorded relating to the customer:
Name, email address and phone number.
All information relating to the computer’s make and model, including serial numbers if required.
A description of the reported problem or problems.
Any accessories or peripherals supplied with the device.
Job number for any work performed and the date the items were received by TurboNerd Technology.
Repair Authorisation
The customer authorises inspection, diagnosis and agreed repairs on any devices handed over to TurboNerd Technology.
The customer confirms that they have the authority to request the specified repairs and work.
The customer agrees that we may access any device given to us as required in order to perform work and make any requested repairs to those devices.
Quotes and Additional Work
TurboNerd Technology will provide an estimated repair cost where applicable.
Customer approval will be required if that cost is exceeded.
We will disclose any fees for inspection and repairs in advance.
If any costs for hardware or software are required for repairs or system building, the customer agrees to pay that cost before any work takes place. Costs will of course be disclosed in advance.
Any changes in costs as a result of supplier changes will be disclosed to the customer as soon as we become aware of them.
Data and Backups
The customer is advised to backup any important documents and information before any work begins.
Any repair work done may result in lost or corrupted data. When such damage occurs beyond our control, we are not liable for such data loss.
When data recovery is requested, recovery of such data cannot always be guaranteed.
We will make all reasonable efforts to safeguard customer data.
Existing Damage and Additional Faults
Existing damage may be recorded, in the form of notes, pictures from cameras, etc.
Additional faults may be discovered during maintenance work or disassembly.
The customer will be kept informed of significant additional issues that we find.
If replacement parts are required, provision of new parts will be negotiated with the customer, including costs of parts and fees for installation.
Parts and Repairs
Replacement parts may be new, refurbished or reconditioned, as agreed with the customer.
Applicable warranties for parts or repairs will be explained to the customer.
TurboNerd Technology will be responsible for retaining any warranty information, and will contact any providers on behalf of the customer.
Payment
Payment will be due when the repairs are completed, unless otherwise agreed with the customer.
Deposits or payments for replacement parts may be required.
Any labour, parts, diagnostic fees or callout fees will be disclosed to the customer.
If the customer declines any repair work, they are still liable for any diagnostic fees or additional fees already agreed to.
Collection
The customer will be notified when their device or devices are ready for collection.
The customer should collect their devices within 7 days (one week).
If the customer does not collect their devices within that time, storage fees may be charged in compliance with relevant laws in Queensland.
TurboNerd Technology will disclose any related fees.
Liability
TurboNerd Technology are not liable for anything that happens outside of our control with regard to customer devices. We will take all reasonable steps to minimise the risk of any damage to customer devices.
Nothing in this document limits customer rights under applicable Australian law.
Customer Acknowledgement
The customer confirms that they have provided accurate information.
The customer confirms that they have read and understood the terms and conditions.
The customer agrees that they understand the risk of data loss.
The customer authorises the agreed work. Where additional work is required, approval from the customer will be needed.